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Sunday, December 21, 2008

What wonderful Customer Service!

In yesterday's post, I wrote about a pattern that I downloaded from PatternMart. I got a lovely email from Kelle, the owner. She writes:

I'm the owner of Pattern Mart. If you email me with the name of the pattern you had some trouble with I'll check it and see if it's something with that PDF. Most of the designers that are members on Pattern Mart do their own PDF's, so it could be that a setting was off when the designer created it. In any case, we are always happy to help if you are having problems with a pattern. They should print out nice and clear. Kelle

What a lovely email and such great Customer Service!

I know that I will be purchasing more patterns from her because a) the owner personally cares about her product and her customers and b) I can get them immediately!

Kelle, thank you so much! I certainly recommend PatternMart!

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